Slide toggle

Terms and Conditions


Art. 1 – General provisions

1. The user navigating in this area will access Sorore Srl, accessible via the URL: The navigation and transmission of a purchase order on the site involve acceptance of the Data Protection Conditions and Policies adopted by the site indicated therein.
2. These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree No. 206/05 as amended by Legislative Decree No. 21/14 and Legislative Decree 70/03) by:
Società Sorore Srl
Headquarters: Viale dei Mille 83a, Colle Di Val D’Elsa – 50034 – Siena
VAT number: 01349900520 Enrolled in the REA, number 140506
3. The user is required, before accessing the products supplied by the site, to read these General Conditions Sales that are generally understood and unequivocally accepted at the time of purchase.
4. The user is invited to download and print a copy of the purchase form and these Conditions General Terms and Conditions of Sale whose terms Sorore Srl reserves the right to modify unilaterally and without notice.

Art. 2 – Object

1. These General Conditions of Sale govern the offer, forwarding and acceptance of orders of purchase of products on and do not regulate, however, the provision of services or the sale of products by parties other than the seller who are present on the same site through links, banners or other hyperlinks.
2. Before sending orders and purchasing products and services from different subjects, we suggest checking the their terms of sale.

Art. 3 – Conclusion of the contract

1. To complete the purchase contract, it will be necessary to complete the form in electronic format transmit it following the instructions.
2. It contains the reference to the General Conditions of Sale, the images of each product and the relative price, the means of payment that can be used, the methods of delivery of the products purchased and the related shipping and delivery costs, a reference to the conditions for the exercise of the right to withdrawal; methods and times for returning the purchased products.
3. Before concluding the contract, you will be asked to confirm the reading of the General Conditions of Sale including information on the right of withdrawal and the processing of personal data.
4. The contract is concluded when the seller receives the form completed by the user, after verification of the correctness of the data contained therein.
5. The buyer will be obliged to pay the price from the moment when the forwarding procedure the online order will be completed. This will happen by clicking on the “Place order” button at the end of the wizard.
6. Once the contract is concluded, the seller takes care of the order for his escape.

Art. 4 – Registered users

1. When completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his personal data in a correct and truthful manner.
2. Once registered, the user will receive a confirmation email in the e-mail provided by him. Confirmation must be communicated within 24 hours at the latest. After this period, in the absence of confirmation, Sorore srl will be freed from any commitment to the user.
3. The confirmation will in any case exonerate Sorore srl from any responsibility for the data provided by the user. The user undertakes to promptly inform Sorore srl of any variation of its data at any time communicated.
4. If the user then communicates incorrect or incomplete data or even if there is a dispute by the interested parties about the payments made, Sorore srl will have the right not to activate or suspend the service until the related deficiencies have been rectified .
5. On the occasion of the first request for activation of a profile by the user, Sorore srl will assign the same username and password. The latter recognizes that these identifiers constitute the validation system of user access to the Services and the only system suitable for identifying the user that the acts performed through such access will be attributed to him and will have binding force towards him.
6. The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not to transfer them even temporarily to third parties.

Art. 5 – Availability of products

1. The availability of products refers to the actual availability at the time the buyer places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before confirming the order.
2. Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected automatically with the elimination of the unavailable product and the buyer will be immediately informed via e-mail.
3. If the buyer requests the cancellation of the order, resolving the contract, Sorore srl will refund the amount paid within 30 days starting from the moment in which Sorore srl had knowledge of the decision of the buyer to terminate the contract .

Art. 6 – Products offered

1. Sorore srl markets: El Campero, made in Italy footwear since 1960
2. The offer is detailed on our website at the link:

Art. 7 – Methods of payment and prices

1. The price of the products will be the one indicated from time to time on the site, except where there is an obvious error.
2. In the event of an error, Sorore srl will inform the buyer as soon as possible, allowing the order to be confirmed at the correct amount or cancellation. In any case, Sorore srl will not have the obligation to supply what was sold at the lower price incorrectly indicated.
3. Site prices include VAT and do not include shipping costs. Prices may change at any time. The changes do not concern orders for which order confirmation has already been sent.
4. Once the desired products have been selected, they will be added to the cart. Simply follow the instructions for the purchase, entering or verifying the information requested in each step of the process. The order details can be changed before payment.
5. Payment can be made by: Bank Transfer, Credit Cards, Paypal

Art. 8 – Delivery

1. Sorore srl carries out shipments throughout the Italian and European territory. Communicate special conditions and variations for shipments on the Islands or in areas that are particularly difficult to reach.
2. Sorore srl will only make deliveries at the user’s home, provided at the time of purchase.
3. Delivery is generally made within 96 hours, or, if no delivery date is specified, within the estimated time frame at the time of the selection of the delivery method and, in any case, within the maximum term of thirty days from the date of confirmation.
4. If it is not possible to make the delivery, the order will be sent to the deposit. In this case, a notice will specify where the order is located and how to arrange a new delivery.
5. If you are not able to be present at the place of delivery at the agreed time, we ask you to contact us again to arrange a new delivery date.
6. If the delivery can not take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that we intend to terminate the contract.
7. As a result of the termination, the amounts will be returned, including delivery costs, with the exclusion of any additional costs arising from the choice of a method of delivery different from the ordinary method offered without undue delay and, in any case, within 30 days from date of termination of the contract. The transport resulting from the termination of the contract could have additional costs that will be borne by the buyer.
8. The shipping costs are borne by the buyer and are explicitly highlighted at the time the order is placed.

Art. 9 – Passage of risk

1. The risks related to the products will pass to the buyer from the moment of delivery. The ownership of the products is considered acquired as soon as the full payment of all the amounts due in relation to them has been received, including shipping costs, or at the time of delivery, if this happens at a later time.

Art. 10 – Warranty and commercial compliance

1. The seller is responsible for any defect in the products offered on the site, including the non-compliance of the items with the products ordered, in accordance with the provisions of Italian law.
2. If the buyer has signed the contract as a consumer, that is, any natural person acting on the site for purposes unrelated to any business or professional activity carried out, this warranty is valid on condition that the defect occurs within 24 months from date of delivery of the products; that the buyer presents a formal complaint regarding defects within a maximum of 2 months from the date on which the defect was acknowledged by the latter; that the online return form is completed correctly.
3. In case of non-compliance, the buyer who has signed the contract as a consumer will have the right to obtain the restoration of the conformity of the products without expenses, by repair or replacement, or to obtain an appropriate price reduction or resolution of the contract relating to the disputed assets and the consequent return of the price.

Art. 11 – Withdrawal

1. In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within the period of 14 days pursuant to art. 57 of Legislative Decree 206/2005 from the date of receipt of the products.
2. In the case of multiple purchases made by the purchaser with a single order and delivered separately, the 30-day term begins on the date of receipt of the last product.
3. The user wishing to exercise the right of withdrawal must notify Sorore srl through an explicit declaration, which can be sent by registered mail to: Viale dei Mille 83a, Colle Di Val D’Elsa – 50034 – Siena – Italy
4. The purchaser must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the model withdrawal form, as per Annex I, part B, D.Lgs 21/2014 not obligatory.
5. The goods can be returned to any store or collection in Italy, as will be indicated on the web page at the time of purchase.
6. The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will reimburse the amount of products subject to withdrawal within a maximum period of 30 days, including any shipping costs.
8. The right of withdrawal will not apply if Sorore srl’s services and products are included in the categories of art. 59 of Legislative Decree 206/2005.
9. The site will reimburse using the same payment method chosen by the buyer at the time of purchase. In the case of payment made by bank transfer, and if the purchaser intends to exercise his right of withdrawal, he will have to provide the bank details: IBAN, SWIFT and BIC needed to make the repayment.

Art. 12 – Data processing

1. The data of the buyer are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the section containing the information pursuant to art. 13 EU Regulation 2016/679 (Privacy Policy).

Art. 13 – Contacts

1. Any request for information can be sent by e-mail to the following address customercare @ originalcampero, by telephone at the following telephone number: +390577602089, and by post at the following address: Sorore Srl – Viale dei Mille 83B 53034 – Colle Di Val D’Elsa – Siena – Italy

Art. 14 – Applicable law and jurisdiction

1. These General Conditions of Sale are governed by Italian law and interpreted on the basis thereof, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the purchaser. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law.
2. Any disputes inherent and / or consequent to them must be resolved exclusively by the Italian court. In particular, if the buyer is a consumer, any disputes must be resolved by the court of the place of residence or residence of the same according to the applicable law.
These conditions were drafted on 8 March 2019